Spreading authentic tea culture and its charm to the world
Our brand began in 2010, originating from the founder's journey deep into the mountains in search of tea. Moved by the reverence of veteran tea farmers for their craft and the warmth of handcrafted tea production, we resolved to share authentic teas and the human stories behind them with a wider audience. For over a decade now, we have been deeply rooted in the tea industry.
The quality of our tea
我们秉持对品质的不懈追求，每一杯茶都由经验丰富的茶艺师精心手工打造。如图所示，茶艺师运用传统技艺，细心地翻炒鲜叶。在手掌与铁锅的温热交织中，每一道工序都严格遵循，只为将最纯正的茶香和醇厚醇厚的口感带给每一位茶友。
Our Mission
We are committed to sharing the unique charm of authentic tea culture with the world. The beauty of tea lies in savoring it slowly—the interplay of seasons, terroir, and craftsmanship creates a myriad of flavors. Yet today's convenient tea bags lack this diversity. We invite you to discover the richness and cultural depth of genuine tea, joining us on this extraordinary journey of exploration.
What we do
Beyond offering tea beverages, TeaNarrative actively engages in sustainability and environmental protection. We consistently champion green principles, wholeheartedly commit to environmental conservation, strive to reduce energy consumption throughout the entire production-to-sales process, and exclusively use recyclable eco-friendly packaging materials.
Some of your questions answered here
We've received many questions from users. You can find answers to any of them here.
Storage methods vary slightly by tea type: Green tea and white tea should be sealed and refrigerated (0-5°C). Black tea and oolong tea can be stored sealed at room temperature. Pu'er tea requires ventilation, dryness, and an odor-free environment. Regardless of tea type, avoid direct sunlight, high temperatures, and humid conditions. Once opened, consume promptly.
We offer a 30-day no-questions-asked return policy (unopened and in original packaging). If you discover quality issues after opening the package (such as mold or off-flavors), please contact customer service promptly with photographic evidence. We will arrange a complimentary replacement or refund. For returns based solely on personal taste preferences, you will be responsible for return shipping costs.
Absolutely! For bulk purchasing needs from tea houses, restaurants, corporate cafeterias, and similar establishments, we provide exclusive wholesale pricing. We offer custom packaging for smaller quantities and also provide regular restocking services along with post-purchase quality control tracking.